Fynn’s Top Dog of the Month: Rachel Martinez — VP of Customer Operations
Fynn may create senior living technology, but people are at the heart of everything we design, develop, and do. As senior living operations become increasingly complex, the need for sophisticated technology that is easily adopted and understood is more important than ever.
Meet the leader responsible for making Fynn’s implementation process as seamless as our technology—Vice President of Customer Operations Rachel Martinez. Rachel oversees all of our customer-facing work including implementation plans, driving data migration, and coordinating training and change management activities. As the “voice of the customer”, Rachel brings feedback from our senior living community partners to Fynn’s product and engineering teams, helping us continue to adapt Fynn to the real needs of real users—the executive directors, caregivers, sales teams, and others we serve.
“It’s been a busy few months with multiple customer Go-Lives, and we’re so lucky to have Rachel leading our amazing Customer Operations Team,” said Chief Operating Officer Kat Ayers. “She’s a reminder that people are a company’s most valuable resource.”
Rachel and her team come alongside senior community team members—a community’s most valuable resource—to equip them with the tools and training to make their jobs easier, more rewarding, and more efficient. Her prior experience working for consulting groups Deloitte and Booz Allen Hamilton and benefits software company Benefitfocus, led Rachel to work with a range of large private and government clients. Later, her time at Blackbaud, a social good software company, exposed her to working with small to large non-profits. Her understanding of how to support teams of all sizes is invaluable to the wide range of communities Fynn is created to support—from the single-community operator to the 200+ community industry leader.
“We’re all in this together with collaboration, teamwork, and a willingness to roll up our sleeves and get the job done,” Rachel said. “When you’re successful, I’m successful.”
To learn more about Fynn’s team and how we can help you transform your community operations, contact firstname.lastname@example.org. You can also stay up to date by following us on LinkedIn and tuning into our blog for more articles on the latest research, ideas, and team members impacting our industry.